O produto não tem conserto. E agora?

[{"selector":"#anim-325d6598-2358-4790-9f38-bd97a0a39680","keyframes":{"opacity":[0,1]},"delay":0,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-508b5d84-8580-4e20-a07c-0ca9286b20a5","keyframes":{"opacity":[0,1]},"delay":2000,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3684e95d-0b38-496d-8d7b-5ee5553396ac","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":4000,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] Veja as opções do consumidor

Depois de 30 dias sem conserto, o consumidor tem 3 opções!

[{"selector":"#anim-1fd880b3-fbd0-4369-a531-8585ccea7218","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-95a59bb7-568d-4cba-a00c-c0ce0c3f0ff0","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1cf87361-ffad-4337-89bb-1d411a08e264","keyframes":{"opacity":[0,1]},"delay":3000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-374ea0b2-527c-44f7-a776-2a0728449bce [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(31.24414051119017%, 0, 0) translate(25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.14,.34,.47,.9)","fill":"forwards"}] Minha TV nova está na garantia. A assistência autorizada não consegue consertar...

Reembolso

[{"selector":"#anim-002337ff-cc74-46a3-9849-0bfafef7f6c4","keyframes":{"opacity":[0,1]},"delay":0,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1e9662b0-c11c-44d9-86d2-b2ac41de7bf8","keyframes":{"opacity":[0,1]},"delay":2000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-ecb0d2ff-d668-4346-82a4-b9dc66f7cff9","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":2000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-d1676cf7-3f9e-4c80-b7df-14ee5e634472","keyframes":{"opacity":[0,1]},"delay":3000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-588ec9da-07f0-48b2-a16c-66cc09fa9db7","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":3000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-e7951ab1-a224-4d7a-8fb2-9a5f40118e7c","keyframes":{"opacity":[0,1]},"delay":1000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-72eb5c62-d672-4f15-8469-88f685a6c029","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":1000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-fa1617d9-5497-4fed-8731-b9c958c15359 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, -6.320793133340886e-7%) scale(1.4166666666666667)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

Troca

[{"selector":"#anim-e8267c33-b96a-45ad-81af-6f6538d11ebe","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c517494c-f6f5-44b1-86c6-20827f5b88a6","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-f669789e-904c-4424-a161-bd9d1410a364","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-28c72a70-24d1-442a-99a9-901eaa89d189 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.249999886225726%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Você pode aceitar a substituição por um produto semelhante em perfeitas condições de uso.

Troca

[{"selector":"#anim-b6c8a260-d3c8-4bce-9966-ca9e6c5de7ee","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-acd00ffb-ccf3-49d5-addd-343f7b6d8d2c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e84287fa-2c99-4f2a-b41e-ae59c00bab17","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bf0c997e-2c8e-4677-901d-a0928b5a0005 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-14.21089092299243%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Se o produto saiu de linha, você pode pedir outro parecido, pagando ou recebendo a diferença de preço.

Reembolso

[{"selector":"#anim-f524671a-142b-4acd-8c48-cae198faa8b9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fa9c9b09-78d1-4f4b-968a-06191d5d1a0c","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-83e9b1de-26aa-406b-967f-a5d34adce6a9","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-efdc8e65-186b-45b4-bf47-7e446ed45420 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Você pode preferir seu dinheiro de volta, corrigido e sem demora.

Desconto

[{"selector":"#anim-b0f6c5ab-02d0-4033-92e0-dac79029fea7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10ad705e-7e40-4280-b097-645c2df2e670","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-5d10b0eb-a680-4204-8af8-6a19c43ed9a2","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d6842406-64f1-404e-b909-416d5a560bf1 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Se você quer ficar com o produto, mesmo com o problema, pode pedir parte do preço de volta.

Em qualquer caso, você ainda pode pedir indenização por perdas e danos.

[{"selector":"#anim-09b2f2de-d10b-43bc-8966-56784f142d50","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d3224dd9-48bb-4d13-bca3-e978b3acdce6","keyframes":{"opacity":[1,1]},"delay":3000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-64426f1b-1d68-422e-9d6c-0fc54a79001f","keyframes":{"transform":["scale(3)","scale(1)"]},"delay":3000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-b5ba18cd-acc6-4479-8c1f-0945c916873f","keyframes":{"opacity":[1,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-0206a0e2-eddc-4bee-8dce-f601c970dd0a","keyframes":{"transform":["scale(3)","scale(1)"]},"delay":1000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-f89f9e8e-3855-4191-b6b0-4f32c3c038fc [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

Em caso de produto essencial ou se foi caso de perda total, nem precisa esperar os 30 dias.

[{"selector":"#anim-7956bb6a-223f-4300-b232-bdd83b177170","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5c0c75b9-6a88-4a9f-9425-e2a15425b4a3","keyframes":{"opacity":[1,1]},"delay":4000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-4d31b04e-dc86-4175-a81c-c80b4b99616f","keyframes":{"transform":["scale(3)","scale(1)"]},"delay":4000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-e9c21e16-715e-4009-95ae-5fec8e4d22b6 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

E quando a garantia acabar?

[{"selector":"#anim-847302cd-79c3-44a3-bf4c-2382717ceed0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c4a3c45c-83ea-4b33-b5f4-2a6864950f6c","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-505bf3a8-e656-43c8-9ec8-b194ba4d0c97","keyframes":{"opacity":[0,1]},"delay":3000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-184e025b-8cb7-4258-9039-a80ff81261c8","keyframes":{"opacity":[0,1]},"delay":3000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-97f252af-8494-4d02-b554-ef97484826b5 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Peças para conserto devem estar disponíveis por tempo razoável .

[{"selector":"#anim-04e66bd3-97f7-472e-9bca-ba67e8935e6c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a6eec813-4057-4222-99c8-8003a0c37377","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":1500,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-8db9e0bd-be40-472f-ab7e-6b5fc6fd7474 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-28.85699417993623%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Minha TV acabou de chegar e já deu problema. Posso cancelar a compra? Arrasta pra Cima

O produto não tem conserto. E agora?

Depois de 30 dias sem conserto, o consumidor tem 3 opções!

Reembolso

Desconto

Depois de 30 dias sem conserto, o consumidor tem 3 opções!

Troca

Troca

Troca

Reembolso

Desconto

Em qualquer caso, você ainda pode pedir indenização por perdas e danos.

Vendedor, fabricante, assistência são todos responsáveis.

Em caso de produto essencial ou se foi caso de perda total, nem precisa esperar os 30 dias.

E quando a garantia acabar?

E se o produto sair do mercado?