Desisti de uma compra. Posso devolver?

[{"selector":"#anim-ab1f101a-ed64-4844-8674-828d6994a5a3","keyframes":{"opacity":[0,1]},"delay":0,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7d3d110a-3e18-429e-b3e9-ef853ad16cc5","keyframes":{"opacity":[0,1]},"delay":2000,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-00f7a9f8-6abb-4d6a-8bf3-5f7525c66a1a","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":4000,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] O que é direito de arrependimento

O vendedor é obrigado a aceitar a devolução?

[{"selector":"#anim-803c8377-124f-4668-8f86-3ee3c79f420d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a48fa6b5-7050-4085-8689-44f7e374cd5f","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a9c5b7ca-dfa5-440a-9872-d6cccb411045","keyframes":{"opacity":[0,1]},"delay":5000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-93b940c6-e5c7-473c-819e-7a0cd68d094f [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(0, -31.495157579090954%, 0)","translate3d(0, 0%, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Acabei de receber minha compra. Pensei melhor e me arrependi.

Fora da Loja

[{"selector":"#anim-06e37140-8f2b-4b1a-871e-ab601002c379","keyframes":{"opacity":[0,1]},"delay":0,"duration":500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a8d251fe-d2b6-421e-9107-57549244cf9d","keyframes":{"opacity":[0,1]},"delay":2500,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-6d461894-c892-4354-b2d6-b600bd1f8465","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":2500,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-75c0bd7f-8208-4196-80eb-8224d4f81f38","keyframes":{"opacity":[0,1]},"delay":3000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-94d42f8d-6b06-48c2-9ad4-0befd246fa17","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":3000,"duration":1000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-e7cd07fe-6e33-4882-9374-3022a330915c","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-329622ad-26f7-4fb6-80bd-067d97ea2b78","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c6bfbf45-5798-47d6-8b54-44316b36ebb7 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(6.874825977297488%, -0.000003646611870586561%) scale(1.4807692307692308)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Depende de onde você comprou!

Compra Fora da Loja

[{"selector":"#anim-07e30559-3cd7-4287-99b1-e3c1c5aac7e3","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-94c26bf8-9475-4fb7-bda9-c09793a96dcc","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-3ff52d65-6f4e-43e3-92f3-8700fd3439d0","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-46dbc4e6-f562-4065-a07d-1cf993291865","keyframes":{"opacity":[0,1]},"delay":4000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-692c97cc-d02f-4fd6-91bb-bbd9cb59c26f [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(-0.14033992094446646%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] na rua ● no domicílio do comprador ● por telefone ● pela internet

Após experimentar o produto, o consumidor poderá desistir. Não precisa explicar os motivos.

[{"selector":"#anim-a48d3a41-8061-4b74-b41a-f3f5ee86d837","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5d512a9a-7121-4dfc-886c-8f951ff29e0d","keyframes":{"opacity":[0,1]},"delay":2000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-30c8f10d-74c1-4a30-b4fa-436b80c0b6fd [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(6.712963085164958%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-116d69fd-c943-4bab-87cd-07f9cbf97226","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

Início do prazo: pagamento ou recebimento (o que ocorrer por último)

[{"selector":"#anim-b936b416-c3ce-4b76-b390-b3b5b1cc77a2","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-abb9ad16-ffb1-4515-ada8-922f9c790b7f","keyframes":{"opacity":[1,1]},"delay":4000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-bc685082-4c6b-4458-a231-50ba1f610813","keyframes":{"transform":["scale(3)","scale(1)"]},"delay":4000,"duration":600,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-476bf8ea-bfd8-427d-accb-19208ba0cccf [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(37.65488141767789%, 0, 0) translate(-6.140350877192985%, 6.1129391275804315%) scale(0.8771929824561403)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.14,.34,.47,.9)","fill":"forwards"}] [{"selector":"#anim-1db2a9da-6ffd-4b89-bd6e-0195e3eabc2e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

O vendedor deve devolver tudo o que foi pago, de imediato e com correção.

[{"selector":"#anim-943a08e3-7ec4-47e0-af9a-58f48ea0eda9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e6c7a74f-8bf6-453f-848e-c6c3bd4b45e7","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1a0b48f5-1e4e-489e-979f-32f2fba4abd6 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(-7.105427357601002e-15%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-e695e2f3-b055-41d1-ae57-e63681e77a91","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

As despesas da devolução são por conta do vendedor.

[{"selector":"#anim-8ceb785f-561c-4da6-aee3-796f627aeaf4","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-390376cb-344e-414e-9aee-cd0931bc3475","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8d532a79-cdc7-4488-9f5c-0b9eebfbf8ed [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-e803fa6e-4742-46c5-84da-411c2457982e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

O produto deve estar intacto, mas não precisa que a embalagem esteja lacrada.

[{"selector":"#anim-bf88d41c-e7b5-46cb-9d8f-c7cae4da5bc7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-66fb9123-dbe6-455b-8958-1566b975468a","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-991b68e9-c679-4bcc-a66a-91f8ac7ee87e [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(31.249999886225726%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-f9c4366e-ce41-437e-849a-97516d15318f","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

Compra Dentro da Loja

[{"selector":"#anim-ba307921-61c5-444d-a9a4-f1496c75e4c0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8f190545-2492-4576-8022-81ed771cdbae","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-187ef318-a640-4bf2-a367-6aa1f1ef5c75","keyframes":{"opacity":[0,1]},"delay":1000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3f32f296-4ea3-4c79-99bf-bb50f32ec553","keyframes":{"opacity":[0,1]},"delay":6000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-858c100b-3c28-416d-ade3-2c60b602a9d0 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.249999886225726%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-4d8843b8-2ce9-4717-ad00-620446df546c","keyframes":{"opacity":[0,1]},"delay":4000,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] O vendedor não é obrigado a aceitar devoluções ou trocas. Ao comprar, verifique sempre as regras sobre devolução e troca. Muitas lojas aceitam trocas para fidelizar o cliente.

[{"selector":"#anim-439588b0-1e29-498f-8b2f-3f1dce0544b4","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8e7bc726-d33e-43e9-9ce1-3dfc43b054c5","keyframes":[{"transform":"scale(1)","offset":0},{"transform":"scale(1.5)","offset":0.330000000000000015543122344752191565930843353271484375},{"transform":"scale(0.95)","offset":0.66000000000000003108624468950438313186168670654296875},{"transform":"scale(1)","offset":1}],"delay":1500,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-5e903ff6-8dac-4d54-a83e-d8324552dec9 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(21.874999829338595%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":8000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Não quero devolver, quero apenas trocar. Troca na Loja

Desisti de uma compra. Posso devolver?

O vendedor é obrigado a aceitar a devolução?

Fora da Loja

Dentro da loja

O vendedor é obrigado a aceitar a devolução?

Compra Fora da Loja

Prazo de reflexão: 7 dias

Após experimentar o produto, o consumidor poderá desistir. Não precisa explicar os motivos.

Compra Fora da Loja

Início do prazo: pagamento ou recebimento (o que ocorrer por último)

Compra Fora da Loja

O vendedor deve devolver tudo o que foi pago, de imediato e com correção.

Compra Fora da Loja

As despesas da devolução são por conta do vendedor.

Compra Fora da Loja

O produto deve estar intacto, mas não precisa que a embalagem esteja lacrada.

Compra Fora da Loja

Compra Dentro da Loja