Minha TV quebrou. Vício ou defeito?

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Você sabe qual é a diferença?

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Vícios

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DEFEITOS

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Cabe indenização ao consumidor que sofrer danos morais, materiais, estéticos, à imagem ou à saúde por defeito de produto ou serviço.

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Toda a cadeia de fornecimento pode ser acionada judicialmente: fabricante, produtor, importador, revendedor, construtor etc.

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A responsabilidade do fornecedor pelos danos gerados é objetiva. Tem que provar que não teve culpa ou que não houve defeito.

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Já entendi: minha TV tem um vício. Como resolver esse problema?

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